Refund policy
RETURNS AND REFUNDS POLICY
This Returns and Refunds Policy governs purchases made through megpubli.com.
Seller: MEGPUBLI CAPITAL, S.L. (Single-Member Company)
Tax ID (NIF): B23996507
Address: Calle Uruguay, No. 5, 4th Floor, Door 1, 28822 Coslada, Madrid, Spain
Email: megpublicompany@gmail.com
Telephone: +34 601 453 751
1. RIGHT OF WITHDRAWAL FOR CONSUMERS
Where the purchaser qualifies as a consumer or user under applicable law, they have the right to withdraw from the purchase, except in legally established cases of exclusion, within 14 calendar days without having to provide a reason.
The period begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the product.
Where a single order contains several products delivered separately, the period begins upon receipt of the last product.
2. HOW TO REQUEST A RETURN UNDER THE RIGHT OF WITHDRAWAL
To exercise the right of withdrawal, the customer must clearly communicate their decision within the applicable period.
The customer may do so by writing to:
megpublicompany@gmail.com
We recommend including:
Full name.
Order number.
Product or products to be returned.
Date of receipt.
Contact information.
Consumers are not required to provide a reason for the return when exercising their statutory right of withdrawal.
MEGPUBLI CAPITAL, S.L. will provide the instructions necessary to process the return.
3. PERIOD FOR RETURNING THE GOODS
Once withdrawal has been communicated, the consumer must send or hand over the products without undue delay and, in any event, no later than 14 calendar days after communicating the decision to withdraw.
Returns must be sent to:
MEGPUBLI CAPITAL, S.L.
Calle Uruguay, No. 5, 4th Floor, Door 1
28822 Coslada, Madrid
Spain
We recommend contacting us before sending the goods so that the return can be correctly identified.
4. RETURN SHIPPING COSTS FOLLOWING WITHDRAWAL
Where a return is made as a result of voluntarily exercising the right of withdrawal, the direct cost of returning the goods shall be borne by the customer, unless MEGPUBLI CAPITAL, S.L. expressly states otherwise.
The customer may use a suitable carrier of their choice unless a specific return method is voluntarily provided.
We recommend using a shipping service that provides proof of delivery.
5. CONDITION OF RETURNED PRODUCTS
Consumers may inspect the product to the extent reasonably necessary to determine its nature, characteristics and functioning, in a manner similar to what would be possible in a physical store.
The customer shall only be liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Whenever possible, we recommend returning the product with its accessories, documentation, included components and original packaging.
The absence or deterioration of the original packaging alone shall not automatically result in the loss of the right of withdrawal, although any reduction in value may be taken into account where legally permitted.
6. REFUNDS FOLLOWING WITHDRAWAL
Where the consumer validly exercises the right of withdrawal, MEGPUBLI CAPITAL, S.L. will refund payments received for the returned products and, where legally applicable, the initial delivery costs.
If the customer expressly selected a delivery method that was more expensive than the least expensive standard delivery method offered by MEGPUBLI CAPITAL, S.L., the additional delivery cost will not be refunded.
Refunds will be made without undue delay and, in any event, no later than 14 calendar days from the date on which MEGPUBLI CAPITAL, S.L. was informed of the decision to withdraw.
However, MEGPUBLI CAPITAL, S.L. may withhold the refund until:
the returned products have been received; or
the consumer provides sufficient proof that the products have been sent,
whichever occurs first.
The refund will be made using the same payment method originally used for the purchase, unless the customer expressly agrees to another method that does not result in additional costs.
7. DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS
The provisions above concerning return shipping costs following withdrawal do not apply where the product is defective, arrives damaged or does not correspond to the product ordered.
In such cases, the customer should contact:
megpublicompany@gmail.com
and provide the order number and a description of the issue.
Where useful to expedite the process, photographic evidence of the product or damaged packaging may be requested.
Once the issue has been verified, MEGPUBLI CAPITAL, S.L. will bear the costs necessary to provide the solution required by law.
Rights arising from the statutory conformity guarantee are separate from the right of withdrawal.
8. DAMAGE DURING TRANSPORT
If the package shows visible external damage upon delivery, we recommend:
noting the damage with the carrier where possible;
keeping the packaging; and
contacting MEGPUBLI CAPITAL, S.L. as soon as possible.
Failure to note the damage with the carrier does not remove the consumer’s statutory rights.
9. INCOMPLETE PRODUCTS
Where a return is made under the right of withdrawal, the product should be returned together with all components and accessories that formed part of the purchased unit.
If components or accessories are missing and this objectively reduces the value of the product, such reduction in value may be taken into account where permitted by law.
10. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply where one of the exceptions established by applicable law applies.
This may include, among other cases, products:
made to the consumer’s specifications;
clearly personalised; or
other products or services for which legislation expressly excludes the right of withdrawal.
Where a specific product is subject to an exclusion, the customer will be clearly informed before completing the purchase.
11. PRODUCT EXCHANGES
MEGPUBLI CAPITAL, S.L. does not guarantee an automatic product or colour exchange service.
Where the customer voluntarily wishes to exchange an item for another, they may contact us to check the available options.
Where the statutory right of withdrawal applies, the customer may return the product in accordance with this policy and subsequently place a new order.
Exchanges involving defective or non-conforming products will be handled in accordance with the applicable statutory guarantee.
12. CANCELLATION BEFORE DISPATCH
If the customer wishes to cancel an order that has not yet been dispatched, they should contact us as soon as possible at:
megpublicompany@gmail.com
If the order can still be stopped, it will be cancelled and refunded.
If the order has already been handed over to the carrier and can no longer be stopped, the consumer may subsequently exercise the right of withdrawal where applicable.
13. REFUSED OR UNCOLLECTED ORDERS
Refusing delivery or failing to collect a parcel does not necessarily constitute formal communication of withdrawal.
If the customer wishes to cancel a purchase, we recommend expressly notifying MEGPUBLI CAPITAL, S.L.
Where a shipment is returned due to an incorrect address, repeated absence, failure to collect the package or another circumstance attributable to the purchaser, any costs actually incurred will be assessed in accordance with applicable law and the circumstances of the order.
Under no circumstances will this limit the mandatory rights of consumers.
14. PURCHASES BY BUSINESSES AND PROFESSIONALS (B2B)
The statutory right of withdrawal granted to consumers does not automatically apply to purchases made by companies, self-employed professionals, distributors, retailers or other professionals acting within their business or professional activity.
B2B returns are subject to the commercial conditions agreed for each transaction.
Except in cases of defect, supply error, non-conformity attributable to MEGPUBLI CAPITAL, S.L. or express agreement otherwise, MEGPUBLI CAPITAL, S.L. may refuse commercial B2B returns.
Where a contract, quotation, pro forma invoice, professional price list or specific commercial agreement exists, its terms will prevail in respect of matters expressly covered by it.
15. STATUTORY GUARANTEE
This Returns Policy does not restrict consumers’ rights under the statutory conformity guarantee.
Defects or lack of conformity will be handled in accordance with applicable law and separately from the 14-day right of withdrawal.
16. MODEL WITHDRAWAL NOTICE
Consumers may, if they wish, use the following model, although its use is not mandatory:
To MEGPUBLI CAPITAL, S.L.:
I hereby give notice that I withdraw from my contract of sale relating to:
Order number:
Product(s):
Order date:
Date received:
Consumer’s name:
Consumer’s address:
Date:
This notice may be sent to:
megpublicompany@gmail.com
17. CONTACT
For enquiries relating to returns, withdrawal, refunds, defective products or other incidents:
MEGPUBLI CAPITAL, S.L.
Email: megpublicompany@gmail.com
Telephone: +34 601 453 751
Last updated: August 2026.