Terms of service

TERMS OF SERVICE AND GENERAL TERMS AND CONDITIONS OF SALE

1. IDENTIFICATION OF THE SELLER

Sales made through megpubli.com are carried out by:

MEGPUBLI CAPITAL, S.L. (Single-Member Company)
Tax ID (NIF): B23996507
EU VAT No.: ESB23996507
Registered office: Calle Uruguay, No. 5, 4th Floor, Door 1, 28822 Coslada, Madrid, Spain
Email: megpublicompany@gmail.com
Telephone: +34 601 453 751
Website: megpubli.com

2. PURPOSE AND SCOPE

These General Terms and Conditions govern the purchase of products offered through megpubli.com.

Purchases may be made by:

consumers and users acting for purposes outside their trade, business, craft or profession; and

companies, professionals, distributors and other customers acting within their business or professional activity.

Where the purchaser qualifies as a consumer or user under applicable law, all rights granted by Spanish and European consumer protection legislation shall apply.

Provisions specifically intended for consumers shall not apply to transactions between businesses or professionals unless expressly agreed otherwise.

3. ACCEPTANCE OF THE TERMS

Before completing a purchase, the customer must have the opportunity to review these General Terms and Conditions and the other policies applicable to the order.

Placing an order implies acceptance of the terms in force at the time the purchase is made.

MEGPUBLI CAPITAL, S.L. may amend these terms in the future. Such amendments will not affect orders that have already been concluded.

4. PRODUCTS

MEGPUBLI CAPITAL, S.L. sells accessories and other products included in the catalogue available on megpubli.com.

The essential characteristics of each product will be displayed on the corresponding product page, including, where applicable, dimensions, materials, colours, capacity, accessories included and other relevant specifications.

Photographs and graphic representations are illustrative. Minor differences in colour, finish or appearance may occur as a result of lighting, screen display, manufacturing processes or characteristics inherent to the product, provided that such differences do not affect its functionality.

Where a particular characteristic is essential to the customer, confirmation may be requested before purchasing.

5. AVAILABILITY

All orders are subject to product availability.

Adding a product to the shopping cart does not reserve it.

If, after an order has been placed, a product is found to be unavailable, MEGPUBLI CAPITAL, S.L. will inform the customer without undue delay and, as appropriate, offer:

a refund of the amounts paid;

an equivalent alternative, only with the customer’s prior consent; or

another solution expressly agreed with the purchaser.

A product will not be replaced with a different product without the customer’s consent.

6. PRICES AND TAXES

Prices displayed on megpubli.com will be those applicable at the time the order is placed, except in cases of manifest error.

For consumer sales made in Spain, prices will include all legally applicable taxes unless otherwise expressly indicated where permitted by law.

Shipping charges and any other applicable additional costs will be shown to the customer before the purchase is completed.

For B2B transactions, intra-Community transactions, exports or sales subject to specific tax regimes, VAT or other tax treatment may vary depending on destination, the purchaser’s tax status and applicable legislation.

Professional purchasers are responsible for providing accurate tax information and, where applicable, a valid VAT number or other documentation required to apply the corresponding tax treatment.

7. MANIFEST ERRORS IN PRICE OR INFORMATION

MEGPUBLI CAPITAL, S.L. makes reasonable efforts to keep the information published on the website accurate and up to date.

However, if there is a manifest and objectively recognisable error in the price, quantity, description or essential characteristics of a product, MEGPUBLI CAPITAL, S.L. may contact the customer to inform them of the error and offer the option to:

continue with the order under the correct conditions, if accepted; or

cancel the order and receive a full refund of all amounts paid.

This provision does not affect any mandatory rights granted to consumers and users.

8. PURCHASING PROCESS

To make a purchase, the customer must select the desired products, add them to the shopping cart, provide the information necessary to process the order, select an available delivery and payment method and confirm the transaction.

Before completing the order, the customer will have the opportunity to review the information entered and correct any errors.

Once the order has been successfully placed, the customer will receive electronic confirmation at the address provided during checkout.

The confirmation will include, or provide access to, the essential information relating to the order.

9. FORMATION OF THE CONTRACT

The contract of sale will be deemed concluded when MEGPUBLI CAPITAL, S.L. electronically confirms acceptance of the order.

An automatic acknowledgement of receipt confirms that the order has been received, but MEGPUBLI CAPITAL, S.L. may carry out necessary checks relating to availability, payment, information supplied or fraud prevention before dispatching the order.

If an order that has already been paid cannot exceptionally be accepted, the customer will be refunded in full for the products that cannot be supplied.

10. PAYMENT METHODS

Customers may use the payment methods enabled during checkout at any given time.

Payments may be processed directly by the relevant financial institutions or payment service providers.

MEGPUBLI CAPITAL, S.L. will not have access to the full card number where payment is processed directly by an external payment gateway.

The order may be conditional upon successful payment authorisation and confirmation.

11. FRAUD PREVENTION

MEGPUBLI CAPITAL, S.L. may carry out reasonable checks where there are objective indications of fraud, unauthorised use of payment methods, identity theft or significant irregularities concerning an order.

Where necessary, reasonable additional information may be requested to verify the transaction.

If the order cannot lawfully be verified, the transaction may be cancelled and any amount charged will be refunded.

12. SHIPPING AND DELIVERY

Available destinations, transport methods, estimated delivery periods and shipping costs will be indicated during checkout or in the corresponding Shipping Policy.

MEGPUBLI CAPITAL, S.L. will fulfil orders within the period communicated to the customer.

Where the purchaser is a consumer and no other period has been agreed, applicable legislation requires delivery without undue delay and, in any event, within 30 calendar days following conclusion of the contract.

Transport times shown are estimates where they depend on external logistics providers, unless a specific delivery date has been expressly agreed.

The customer must provide a complete and accurate delivery address.

13. RISK DURING TRANSPORT

For sales to consumers, the risk of loss or damage to the product transfers to the consumer when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the product.

For B2B transactions, delivery terms and transfer of risk may be determined by the commercial terms, Incoterm or specific agreement applicable to the transaction.

14. RECEIPT OF THE ORDER

Customers are advised to inspect the external condition of the package upon delivery.

If the packaging shows visible damage, the customer may record this with the carrier and notify MEGPUBLI CAPITAL, S.L. as soon as possible to facilitate handling of the incident.

Failure to record such damage does not restrict any statutory rights available to a consumer for lack of conformity.

15. RIGHT OF WITHDRAWAL FOR CONSUMERS

Except where legally excluded, consumers purchasing at a distance have 14 calendar days to withdraw from the contract without providing a reason.

The period is calculated from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the product.

The conditions, procedure, return address, costs and applicable exceptions are set out in the Returns and Refunds Policy available on megpubli.com.

This statutory right of withdrawal does not automatically apply to purchasers acting as businesses or professionals.

16. PRODUCTS EXCLUDED FROM WITHDRAWAL

The right of withdrawal may be excluded in cases provided for by law, including, among others, certain products made to the customer’s specifications or clearly personalised and any other situations provided for under applicable legislation.

Where a particular product is legally excluded from the right of withdrawal, the customer will be informed before completing the purchase.

17. STATUTORY CONFORMITY GUARANTEE

Consumers are entitled to receive products that conform to the contract.

For new goods purchased by consumers, MEGPUBLI CAPITAL, S.L. shall be liable for any lack of conformity that becomes apparent within the applicable statutory period following delivery.

The current statutory period for new goods is three years from delivery.

Where there is a lack of conformity, the consumer may exercise the rights to repair, replacement, price reduction or termination of the contract under the conditions established by law.

The statutory guarantee is independent of any additional commercial guarantee offered by the manufacturer or MEGPUBLI CAPITAL, S.L.

18. USE AND CARE OF PRODUCTS

Customers must use products in accordance with their intended purpose, characteristics and applicable use and care instructions.

The statutory guarantee does not cover damage caused exclusively by misuse, impact, accidents, improper handling, normal wear and tear, improper storage or failure to follow care instructions, provided that such damage does not result from a pre-existing lack of conformity.

19. B2B PURCHASES

Where a purchase is made by a company or professional in the course of its economic activity, specific commercial conditions may be established concerning:

minimum quantities, professional pricing, discounts, payment terms, transport, delivery periods, Incoterms, commercial returns, stock reservations and other B2B conditions.

Where a specific quotation, pro forma invoice, contract or commercial agreement has been accepted by both parties, its provisions will prevail over these General Terms and Conditions in relation to matters expressly covered by it.

Rights specifically established under consumer protection legislation do not apply to purchasers acting as businesses or professionals.

20. INVOICING

MEGPUBLI CAPITAL, S.L. will issue the corresponding tax documentation in accordance with applicable legislation.

The customer must provide accurate information for invoicing purposes.

Where an electronic invoice is issued, it may be sent to the email address provided by the customer or made available through systems enabled by the store.

21. CUSTOMER SERVICE AND COMPLAINTS

For any enquiry, incident or complaint relating to a purchase, customers may contact:

MEGPUBLI CAPITAL, S.L.
Email: megpublicompany@gmail.com
Telephone: +34 601 453 751

We recommend providing the order number to facilitate processing.

22. LIABILITY

MEGPUBLI CAPITAL, S.L. shall fulfil its obligations in accordance with applicable law.

It shall not be liable for failures resulting exclusively from force majeure, actions attributable to the customer or circumstances beyond its reasonable control, without prejudice to any mandatory consumer rights.

Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

23. INTELLECTUAL AND INDUSTRIAL PROPERTY

Purchasing a product does not transfer to the purchaser any intellectual or industrial property rights relating to trademarks, designs, photographs, texts, promotional materials or other protected assets associated with the product or megpubli.com.

24. DATA PROTECTION

Personal data processed during the purchasing process is governed by the Privacy Policy published on megpubli.com.

25. APPLICABLE LAW

These General Terms and Conditions are governed by Spanish law.

Where the purchaser qualifies as a consumer, any dispute shall be resolved by the courts and tribunals having territorial jurisdiction in accordance with mandatory consumer protection rules.

Where the purchaser acts as a business or professional, and where legally permitted, the parties may agree specific jurisdiction or dispute resolution arrangements in the corresponding contract, quotation or commercial agreement.

26. ENTIRE AGREEMENT

These General Terms and Conditions are supplemented by:

the Legal Notice;

the Privacy Policy;

the Shipping Policy;

the Returns and Refunds Policy; and

any specific conditions displayed on the product page or during checkout.

In the event of any conflict with a mandatory provision of law applicable to consumers, the mandatory legal provision shall prevail.

Last updated: August 2026.