Shipping policy
SHIPPING POLICY
This Shipping Policy governs the preparation, transport and delivery of orders placed through megpubli.com.
Seller: MEGPUBLI CAPITAL, S.L. (Single-Member Company)
Tax ID (NIF): B23996507
EU VAT No.: ESB23996507
Registered office: Calle Uruguay, No. 5, 4th Floor, Door 1, 28822 Coslada, Madrid, Spain
Email: megpublicompany@gmail.com
Telephone: +34 601 453 751
Website: megpubli.com
1. SHIPPING AREAS
MEGPUBLI CAPITAL, S.L. currently ships to:
Mainland Spain.
Balearic Islands.
European Union countries enabled during the checkout process.
Countries or territories that are not enabled during checkout are not currently available for online orders.
Final delivery availability will be determined by the delivery address entered by the customer during checkout.
If a destination is not available, the customer may contact MEGPUBLI CAPITAL, S.L. to ask whether a special shipping quotation can be provided.
2. SHIPPING RATES FOR MAINLAND SPAIN AND THE BALEARIC ISLANDS
Shipping charges are calculated according to the total weight of the order.
The following rates currently apply to Mainland Spain and the Balearic Islands:
0 to 1 kg: €10.00
More than 1 kg and up to 2 kg: €12.00
More than 2 kg and up to 5 kg: €15.00
More than 5 kg and up to 10 kg: €20.00
More than 10 kg and up to 20 kg: €30.00
More than 20 kg and up to 30 kg: €40.00
The final shipping charge will be shown to the customer during checkout before the order is confirmed and paid.
If there is any discrepancy between this Shipping Policy and the amount displayed at checkout as a result of a subsequent change in shipping rates, the customer will always be shown and required to accept the final amount before completing the purchase.
3. ESTIMATED DELIVERY TIMES FOR MAINLAND SPAIN AND THE BALEARIC ISLANDS
The currently configured estimated delivery times are:
Orders up to 5 kg: 3 to 5 business days.
Orders over 5 kg and up to 30 kg: 5 to 8 business days.
These delivery times are estimates and may vary due to operational or logistical circumstances, public holidays, the recipient’s specific location or other transport-related circumstances.
Where a different delivery time applies to a particular product, this will be indicated on the product page or during checkout.
For sales to consumers, unless another delivery period has been expressly agreed, products will be delivered without undue delay and within the maximum period established by applicable law.
4. SHIPPING TO THE EUROPEAN UNION
For European Union countries enabled during checkout, the following shipping method is currently available:
Standard Europe Shipping: €25.00
Final availability will depend on the destination country and delivery address entered during checkout.
The final shipping cost will always be displayed before the customer confirms the order.
Delivery times for international shipments may vary depending on the destination country, logistics provider and transport conditions.
5. ORDER PREPARATION
Orders will begin to be prepared once payment has been successfully authorised or confirmed.
Orders placed on weekends, public holidays or outside operating days may begin to be processed on the next business day.
Order preparation time may be separate from the estimated transport time.
Where a product is subject to pre-order, reservation, special production or a specific preparation period, this will be indicated before the purchase is completed.
6. CARRIER
Domestic shipments may be handled by Correos Express or other logistics operators selected by MEGPUBLI CAPITAL, S.L.
The carrier used may vary depending on destination, weight, volume, service availability or the logistical requirements of the order.
The name of the shipping service displayed during checkout is provided for information regarding the selected delivery method.
7. ORDER TRACKING
Where the carrier provides tracking services, customers may receive information allowing them to monitor the status of their shipment.
Tracking information may be provided by email, SMS, tracking link or another system made available by the carrier.
Tracking information is updated by the logistics provider and may not be available immediately after dispatch.
8. DELIVERY ADDRESS
The customer is responsible for providing a complete, accurate and accessible delivery address.
Before completing the order, the customer should check in particular:
recipient’s name;
street and number;
floor, apartment or other necessary details;
postal code;
town or city;
province or region;
country; and
contact telephone number where necessary for delivery.
If the customer discovers an error after placing an order, they should notify MEGPUBLI CAPITAL, S.L. as soon as possible at:
megpublicompany@gmail.com
MEGPUBLI CAPITAL, S.L. will attempt to amend the information where the status of the order allows it, but changes cannot be guaranteed once the shipment has been prepared or handed over to the carrier.
9. DELIVERY ATTEMPTS
Where the carrier is unable to complete delivery, it may make additional attempts, contact the recipient or place the package at a collection point in accordance with the conditions of the service used.
The customer must reasonably attend to communications from the logistics provider.
Where a package is made available at a collection point, the customer must collect it within the period specified by the carrier.
10. UNCOLLECTED ORDERS OR ORDERS RETURNED TO SENDER
If an order is returned to MEGPUBLI CAPITAL, S.L. due to:
an incorrect or incomplete address provided by the customer;
repeated inability to complete delivery;
absence of the recipient;
failure to collect the package within the applicable period; or
unjustified refusal of the package,
MEGPUBLI CAPITAL, S.L. will contact the customer to determine how to proceed.
Where legally permitted, additional costs actually incurred due to circumstances attributable to the purchaser may be charged to the purchaser.
This provision does not restrict any mandatory consumer rights.
11. DELIVERY DELAYS
The stated transport periods are estimates.
Delays may occur due to circumstances including:
high carrier workload;
peak demand periods;
adverse weather conditions;
strikes;
logistics incidents;
transport restrictions;
administrative circumstances; or
force majeure.
Where MEGPUBLI CAPITAL, S.L. becomes aware of a significant incident, it will endeavour to provide the customer with available information and cooperate with the logistics provider to resolve it.
Consumers’ statutory rights in the event of failure to meet the delivery period will not be limited by this provision.
12. LOST SHIPMENTS
If tracking information indicates a problem or there are reasonable grounds to believe that an order has been lost during transport, the customer should contact:
megpublicompany@gmail.com
and provide the order number where possible.
MEGPUBLI CAPITAL, S.L. will carry out the appropriate checks with the carrier.
Where an order is confirmed as lost and MEGPUBLI CAPITAL, S.L. is responsible for delivery, the consumer will be offered the solution required by law, which may include replacement of the product or the corresponding refund.
13. PRODUCTS DAMAGED DURING TRANSPORT
If a package shows visible external damage upon receipt, we recommend that the customer record the incident with the carrier whenever possible.
We also recommend keeping:
the outer packaging;
internal protective materials;
the product received;
shipping labels; and
photographs showing the condition of the shipment.
The customer should contact MEGPUBLI CAPITAL, S.L. at:
megpublicompany@gmail.com
providing the order number and a description of the issue.
Failure to record an observation with the carrier will not automatically result in loss of the consumer’s statutory rights.
14. TRANSFER OF RISK
For sales to consumers, the risk of loss or damage to the products remains with MEGPUBLI CAPITAL, S.L. until the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the products.
Where the consumer independently appoints a carrier not offered by MEGPUBLI CAPITAL, S.L., the rules established under applicable law will apply.
For transactions between businesses or professionals, transport conditions and transfer of risk may be governed by specific commercial terms, contracts, pro forma invoices, Incoterms or other agreements between the parties.
15. SHIPPING TO THE BALEARIC ISLANDS
Orders delivered to the Balearic Islands currently use the same weight-based rates as Mainland Spain.
The delivery times indicated in this policy are estimates and may be affected by the specific location of delivery and the carrier’s operating conditions.
The final price and available shipping options will always be displayed during checkout before payment is made.
16. UNAVAILABLE TERRITORIES
MEGPUBLI CAPITAL, S.L. will only accept orders through the standard checkout process for destinations enabled on megpubli.com.
Where a particular province, island, city, territory or country does not offer an available delivery method, this means that online shipping is not currently enabled for that destination.
Customers may contact MEGPUBLI CAPITAL, S.L. to request information about a possible special shipment, without this creating any obligation to accept or arrange such shipment.
17. INTERNATIONAL SHIPPING AND TAXATION
For deliveries within the European Union, the tax treatment of the transaction will depend on the nature of the purchaser, destination country and applicable tax legislation.
Specific tax rules may apply to certain intra-Community B2B transactions where all legally required conditions are met.
If destinations outside the relevant customs or fiscal territory are enabled in the future, shipments may be subject to:
customs formalities;
customs duties;
import taxes;
customs clearance fees; or
other associated costs.
Where such costs cannot be collected directly by MEGPUBLI CAPITAL, S.L. and must be paid by the recipient, the customer will be informed where applicable.
18. B2B ORDERS
Orders placed by companies, self-employed professionals, distributors, retailers or other professionals may be subject to logistics conditions different from the standard online store rates.
B2B transactions may specifically agree:
shipping rates;
carriage-paid conditions;
minimum quantities;
palletisation;
warehouse delivery;
insurance;
delivery periods;
carrier;
Incoterms; or
any other logistics conditions.
Where a quotation, commercial offer, pro forma invoice, contract or specific agreement has been accepted between the parties, its provisions will prevail over this Shipping Policy in respect of matters expressly covered by it.
19. RELATIONSHIP WITH THE RETURNS POLICY
Conditions relating to the right of withdrawal, voluntary returns, defective products, incorrect goods and refunds are set out in the Returns and Refunds Policy available on megpubli.com.
Shipping costs arising from a return will depend on the reason for the return and the applicable statutory rights.
20. CONTACT
For any enquiry relating to order preparation, shipping, tracking, delivery or an incident involving an order:
MEGPUBLI CAPITAL, S.L. (Single-Member Company)
Email: megpublicompany@gmail.com
Telephone: +34 601 453 751
Address: Calle Uruguay, No. 5, 4th Floor, Door 1, 28822 Coslada, Madrid, Spain
To facilitate processing, we recommend including the order number in any communication relating to a purchase.
Last updated: August 2026.